Benefits of the ZIBEX Solution

• Easy access to product specialists – specialists can serve any customer anywhere, anytime
• Efficient staff utilization – fewer bankers are needed at a branch for peak demand
• Higher customer retention – customers get the service they need, when they need it
• Lower costs – less unproductive time for employees
• Higher sales – The right employee is always available to sell
• Banks offering “live help” differentiate themselves from “self-service only” Internet Banking competitors.
• Banks measure “activity” as well as results of networked bankers.

Which, of course leads to Higher Profits for the bank.

Branch Channel Sales Increase Because...

• Fewer staff are required to serve the same number of customers
• Customers are served when they want to be served and are provided instant fulfillment
• Customers are served not just by any banker, but the "Right" banker
• Performance can be measured not only by results, but also activities that produce results
• Customer satisfaction improves when customers are given more options for delivery

• Centralized experts are available to serve phone, branch and Internet customers (Multi-media call centers vs voice only)
• Sales process improves with chat, voice/video over IP, as well as visual collaboration (back office application sharing and synchronized web browsing)
• Bank products can be instantly delivered to customers in a branch (starter checks, bank cards, documents)

• By offering live help, banks differentiate themselves from Internet Banking "only" competitors
• Customers no longer "abandon shopping carts" because they cannot get immediate live support
• Close ratios increase by helping customers at critical decision points
• Transaction costs are lowered by teaching customers to use Internet banking from the home and office