The ZIBEX Solution provides every banker, in a branch, call center or other location, with Internet based videoconferencing capability. These bankers are able to see and collaborate with customers using Internet customer stations in any branch. A bank greeter introduces the branch customer to the option of instantly seeing and speaking with a banker that is qualified to help. These branch bankers can also serve Internet banking consumers at work or at home.

Instantly linking a banker with a customer to perform fulfillment using the web, regardless of either person’s location, reduces lost sales.

• Automated routing of video calls based on skills of the bankers
• Multi-modal communication – text based chat, voice over IP and video over IP
• Collaboration - application sharing and synchronized Website browsing
• Remote control of devices at the customer station, such as printing, scanning and bank card dispensing
• Centralized monitoring and activity tracking